Agreement
By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.
Starlight trading policies
We adhere to all relevant fair trading laws, policies and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.
Payment Options
How to pay
Once you have made your selection you will be guided through the payment process. The method of payment on our web site is by credit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved.
If you authorize a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards. Find out more about Online Payment Security.
The cards we accept
We accept Visa, Mastercard and American Express cards via a secure payments system which is linked directly to our bank who will authorize all credit card payments. We can accept cards issued in Australia or overseas.
Payment currency
All transactions are processed in Australian dollars.
Receipt
We issue a printed receipt with a copy of the payment information received from our Bank for each order or donation.
Donations of $2 and more are tax deductible.
Refunds and cancellations
Refunds
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please, email sydneyreception@starlight.org.au or call 1300 72 STAR as soon as possible.
Cancellations
Donations cannot be cancelled if we have already notified a third party of its receipt.
Contact details
Starlight Children’s Foundation Australia
Level 3 80 Chandos Street NAREMBURN NSW 2065
PO Box 101 ST LEONARDS NSW 1590
Phone: (02) 9437 4311 or 1300 72 STAR
Facsimile: (02) 9437 4634
Email: sydneyreception@starlight.org.au
Web: www.starlight.org.au
ABN 80 931 522 157
Customer service contacts
As above.
Business location
We are a business located in Australia and registered under Australian law.
To submit a general enquiry please Contact Us.
