Starlight's most important responsibility
At Starlight, the safety and wellbeing of children and young people is our most important responsibility. We are committed to creating environments that are caring, supportive, and free from harm across all our programs.
We are fully committed to the National Principles for Child Safe Organisations and have a comprehensive safeguarding framework in place to guide how we prevent harm and respond to concerns. These include our Safeguarding Children and Young People (SCYP) Policy, SCYP Code of Conduct, and SCYP Reporting and Responding Policy, which set clear expectations for behaviour and outline our approach to identifying and responding to concerns, abuse, or neglect.
Every Starlight team member and Volunteer is required to uphold these standards and follow our safeguarding policies in all interactions with children and young people. They are trained, supported, and guided to always ensure safe practices.
Our National Board of Directors is fully committed to safeguarding children and young people and provides strong governance and oversight to ensure our organisation meets and maintains the highest child‑safe standards.
Starlight is dedicated to protecting children and young people from all forms of harm. We are unwavering in our responsibility to provide safe, joyful, and enriching experiences for every child and young person who participates in our programs.
Our Safeguarding children and young people policies
Information for children, young people and families
Keeping children safe is something everyone can be involved in and we have developed information specifically for parents / guardians, children and young people. This information is available to help everyone understand what they can expect from the Starlight team and how they can contribute to a positive experience when participating in our programs. All information is available in six different languages.
For children
View our information for children about being safe and feeling safe at Starlight
SCYP Statement for children
SCYP Code of conduct for children
For young people
Find out how young people can support us to provide a safe and fun environment for everyone participating in Starlight's programs.
SCYP Statement for young people
SCYP Code of conduct for young people
For parents and guardians
Find out what you can expect from the Starlight team and how you can support our child-safe environment.
Guidelines for parents and guardians
Information for parents and guardians
Customer feedback and complaints
At Starlight we listen to children and young people. We welcome and encourage their feedback, as well as feedback from families participating in our programs, donors, supporters and health partners. We are always happy to hear what we are doing well and are just as keen to hear how we can improve.
We take complaints seriously.
If you would like to make a complaint or have any feedback you would like to share, here's how you can do it:
Phone our Supporter Engagement Team on 1300 727 827
Speak to a Starlight team member
Send us a message via our Contact Us form
Drop us a line at PO Box 101 St Leonards NSW 1590
However, if your complaint is of a more serious nature, Starlight also offers an independent reporting service. This service is to be used for suspected breaches of our Safeguarding Children and Young People Policy and Code of Conduct or other inappropriate workplace behaviour. You can contact the Starlight Reporting Service on 1800 951 150.